Kind Dining Program by DiningRD
ASCHA, in partnership with DiningRD, is excited to offer the Kind Dining program.
Tailored specifically for seniors housing providers, this professional development series offers insights into the role of the dining attendant, emphasizing warmth, courtesy, empathy, and professionalism when serving older adults.
The Kind Dining program is built upon three core pillars:
- Elevating service quality standards
- Teaching relational soft skills that cater to emotional needs, foster connections, and share common experiences
- Fostering a cohesive work environment where individuals feel connected
The program is comprised of a 9-module eLearning training series. Upon completion of all the modules, the learners will be able to:
- Reinforce the importance of residents' dining experience in enhancing their quality of life and sense of belonging in the community.
- Introduce service standards necessary for delivering safe, quality meals in a comfortable, enjoyable, social dining environment.
- Cultivate competencies required for dining attendants to create an optimal dining experience.
- Foster teamwork and collaboration across disciplines and departments.
- Empower serving staff to take ownership of the dining experience, reducing errors, and making informed decisions at all care levels.
- Establish the organizational infrastructure to sustain person-centered hospitality.
Two levels of training are available:
- "Manager Level" for team leads priced at $131 USD. Managers are encouraged to empathize and support all staff involved in meal service, recognizing the impact of a positive dining experience on residents' well-being and staff development in communication, teamwork, and relational skills.
- "Staff Level" for frontline support staff priced at $115 USD.
All employees of ASCHA Member organizations receive a 10% discount. Contact ASCHA for details.
For more information